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Wednesday, December 01, 2021

  • Where is the event located this year?
    Crestmore Manor, Rancho Jurupa Park—4600 Crestmore Rd, Jurupa Valley, CA
  • What will the program be like during the Festival Under the Stars event?

    6pm – Gates open and the festival commences.

    7pm – Park your “sleigh” and enjoy the outdoor pavilion party and indoor tree display.

    Event type: a Progressive Party—choose your adventure throughout the venue!

    • Party Under the Pavilion
      • Wine and Beer Garden (donated and poured by Temecula vintners and Woody’s)
      • Chef de Partie Stations
    • Drive-in Festival Program
      • Food Truck Terrace
      • Confectionary Counter
    • Festival Tree Display (the only part fully indoors)
    • Silent Auction open until 8:30 p.m.

    9pm – Festival concludes

  • What is the dress attire for this event?
    The Festival Under the Stars is a dressy, semi-formal event; jacket recommended.
  • When is the Festival of Trees?
    The Festival of Trees display is open to the public at Crestmore Manor on November 26 and 27, 10 am to 4pm; no ticket required. There will also be a Vendor Holiday Faire and Food Truck Festival.
  • What are the COVID protocols?
    We request that all visitors adhere to the CDC guidelines for Covid protocols. For the time being, this means that unvaccinated individuals must wear masks indoors, in the manor where the trees are on display.
  • How can I donate to Riverside University Health System Foundation?
    1. Donate online at ruhsfoundation.org; click the GIVE NOW button.
    2. Text ruhsFOT2021 to 76278.
      1. Follow the text prompts.
      2. Receive a Welcome Text.
      3. Text GIVE or DONATE followed by a dollar amount.
    3. Mail a check donation to RUHS Foundation, P.O. Box 9850, Moreno Valley, CA 92552.
  • When does the silent auction open for bidding?
    The silent auction will open for bidding on Sunday, November 21 at 12 noon. and close on the night of the event, November 23 at 8:30 p.m.
  • How do I bid on silent auction items during the Festival Under the Stars?

    Once you have been registered for the event, you will receive the welcome text message, linking you to the items to browse, bid or buy.

    1. Click on the Blue link in the Welcome text to be directed to the Items page.
    2. View Items by category or search by Item number or name.
    3. Click the item of interest to view the description as well as the current bid and or price.
    4. The system will auto-populate the bid amount based on the set increment for the item.
      • Choose to bid at the set amount or higher.
    5. Click Bid.

    All winners will be notified via text message.

  • How to place an auto bid on silent auction items?

    Allow the system to automatically bid up to a designated amount for you. The system will bid incrementally up to the amount designated if someone else places a bid against you. If no one bids against your auto bid, the price remains the same.

    1. Click the item of interest 
    2. Click the Auto Bid tab
    3. Enter in the maximum amount you would like to bid
    4. Click Bid. 
  • How do I add a credit card to participate in the silent auction?
    Inside the mobile bidding app, click on the last tab on the top "My Info", it will show your assigned bidder number and give you the option to add your credit card number to your account.
  • If I win an online auction item or package, how do I pick up that package?

    If you have won an auction item or package, you will be able to pick up your items onsite at the event location.

    If you are not attending the event, you may pick up your items during the Holiday Faire at Crestmore Manor on November 26 and 27, from 10 a.m. to 4 p.m.